Business overview
Mindsoft ME LLC is a UAE-founded IT solutions and software services company serving customers across the GCC, including the UAE, Saudi Arabia, Kuwait, Oman, Bahrain, and Qatar. The business provides software licensing, IT services, implementation support, and digital delivery for clients across the Middle East, while also managing international vendor relationships in the US and Europe.
Why they moved to Sokin
As the business expanded internationally, managing USD collections and cross-border payments through other payment providers became increasingly inefficient. Delayed incoming payments, limited support responsiveness, and operational friction created challenges for both customer experience and vendor settlement timelines.
The business needed a more reliable way to receive international payments quickly, manage multi-currency transactions, and operate through a single platform without unnecessary account or monthly maintenance costs.
Experience with Sokin
With Sokin, Mindsoft consolidated international payment operations into one platform, making it easier to receive USD payments from customers across the Middle East and pay global vendors across multiple currencies.
Faster settlement times for incoming payments helped improve operational efficiency and customer fulfilment, while responsive support and a straightforward platform experience increased confidence in day-to-day payment management.
The business also highlighted the simplicity of managing beneficiaries, handling currency conversion, and maintaining visibility across international transactions from a single interface.
"For our business, speed and reliability of incoming payments are critical. Before Sokin, customer payments could take several working days to arrive, which delayed fulfilment, reduced visibility over incoming funds, and created unnecessary pressure on cash flow. With Sokin, payments from customers across the Middle East are processed much faster, and the support team is highly responsive whenever we need assistance. Having one platform to manage international payments, currency conversion, and global vendors has made the process far simpler for our business."
