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How US ecommerce brands lose margin on international payments (and how to fix it)

Global growth should increase revenue, not reduce it  

For US ecommerce and digital businesses, expanding internationally is a clear path to growth. New markets bring new customers and higher revenue potential.  

Cross-border ecommerce is already a significant opportunity. Global cross-border ecommerce is projected to reach over $7 trillion by 2030*, as more consumers buy from international brands.  

This is especially true for businesses with high volumes of recurring international transactions, where frequent cross-border payments can gradually erode margins if not managed strategically.

At the same time, conversion remains a challenge. Research shows that 92%** of consumers prefer to see prices in their local currency, and around a third abandon purchases if pricing is only shown in USD.  

But as businesses scale globally, another issue emerges. International payments can reduce margins before revenue is even realized, limiting control over how revenue is managed across markets.

Where margin is lost in international payments

When a customer pays in a foreign currency, most payment providers automatically convert those funds into USD.

While this simplifies settlement, it often introduces hidden costs:

  • Hidden FX markups added above interbank rates
  • Additional fees to access or move funds  
  • Limited control over when conversion happens

This means businesses may lose a portion of their revenue during the payment process itself. By the time the money actually arrives, margins have already been impacted.

For many US merchants, the ‘cost of doing nothing’ is significant. While traditional processors simplify initial setup, the lack of control over settlement can increase total transaction costs over time.  

In an internal analysis of a business processing $12M annually, differences in how payments are settled (based on the payments provider) and converted can lead to tens of thousands of dollars in lost revenue each year.***

As transaction volumes increase, these differences compound, creating a widening gap between revenue generated and revenue retained.  

This is not just a cost issue. It limits control over how and when revenue is converted across currencies, making it harder to manage margins consistently across markets.  

The operational trade-off most businesses accept

To sell internationally, many ecommerce brands rely on a mix of providers:

  • One for checkout  
  • One for FX  
  • One for payouts or treasury

This creates a fragmented system that increases complexity and reduces visibility.  

It increases reliance on manual processes and makes it harder to maintain consistent financial operations across regions. At the same time, it limits control over how and when funds are converted, making it harder to manage margins as volume grows.

How to improve FX control in global ecommerce payments

To protect margins, businesses need more control over how international payments are handled.

This starts with rethinking settlement.

Instead of being forced into automatic currency conversion, merchants can:

  • Accept payments in major global currencies  
  • Settle into multi-currency wallets  
  • Convert funds when it makes sense for the business

This avoids being locked into provider-driven FX decisions, giving businesses more control over how FX is managed rather than relying on default conversions.

How payment methods and currency impact checkout conversion

Margin is only one part of the equation. Conversion also plays a critical role in international growth.  

Customers are more likely to abandon checkout when:

  • Prices are shown in unfamiliar currencies  
  • Preferred payment methods are not available  
  • The experience does not feel local  

This is not just a user experience issue. Research shows that 10% of US shoppers abandon purchases due to a lack of suitable payment methods****.  

To address this, businesses need a checkout experience that reflects how customers expect to pay in each market. That means supporting local currencies and offering familiar payment methods across regions.

Sokin Checkout is designed with this in mind. It supports major global cards and wallets, including Visa, Mastercard, Amex, Apple Pay, and Google Pay. It also includes essential regional payment methods, such as WeChat Pay and Alipay, helping businesses serve customers in key international markets.

As a result, customers are more likely to recognize and trust the checkout experience when purchasing internationally.  

How to scale international ecommerce without rebuilding your payments stack

Expanding into new markets often means adding new providers, integrations, and processes.

This slows growth and increases operational overhead across teams and markets. It creates inefficiencies that become more difficult to manage as international operations grow.

To operate effectively across markets, businesses need infrastructure that works from the start.  

Sokin Checkout supports this by enabling businesses to operate across currencies and payment methods within a single platform, without rebuilding their payments setup for each region.  

A more unified approach to global ecommerce payments

International growth should strengthen your margins, not reduce them.

But without control over how payments are accepted, settled and managed, costs and complexity scale alongside revenue. This limits visibility and control at the point where it matters most.

A more effective approach brings these elements together, so businesses can operate globally with greater control and consistency.

With Sokin Checkout, businesses can:

  • Accept payments in major global currencies  
  • Manage funds across multi-currency wallets  
  • Eliminate forced conversions and unnecessary payout fees
  • Offer a more localized checkout experience

These capabilities come together in a single platform, giving businesses greater control over global payments across the entire lifecycle of a transaction: from initial acceptance to settlement and final payout.

This allows businesses to manage payments more actively, instead of treating them as a fixed cost of doing business.  

Book a demo to see how Sokin Checkout can support your international payments strategy.  

* https://www.dhl.com/content/dam/dhl/local/global/dhl-ecommerce/documents/pdf/g0-dhl-e-commerce-cross-border-report-2024.pdf  

** https://capitaloneshopping.com/research/cross-border-online-shopping-statistics  

*** Pricing comparison based on publicly available US pricing from leading payment providers as of 20th March 2026. Actual fees may vary depending on merchant volume, negotiated rates and transaction mix.

**** https://baymard.com/lists/cart-abandonment-rate  

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